Privacy Policy
Effective Date: April 1, 2025
1. Introduction
LoadPro Heavy Equipment ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our website: https://www.loadproheavy.com ("Website").
By accessing or using our Website, you agree to the practices described in this Privacy Policy and our Terms of Service.
2. Definitions and Key Terms
- Company: LoadPro Heavy Equipment, located in the United States.
- Device: Any internet-connected device (phone, tablet, computer).
- Personal Data: Any information that identifies you directly or indirectly.
- Cookies: Small data files stored on your device to enhance your browsing experience.
- Service: The services and functionality offered on https://www.loadproheavy.com.
- You: A visitor, customer, or account holder using our Website or Services.
3. Information We Collect
We may collect the following personal information when you:
- Visit or browse our site
- Register an account
- Make a purchase
- Subscribe to emails or newsletters
- Contact us through forms or email
Information includes:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Order and payment information (via secure third-party gateways)
4. How We Use Your Information
We use your data to:
- Process and fulfill orders
- Improve website performance and user experience
- Respond to inquiries and provide customer support
- Send transactional emails and occasional promotions (with opt-out)
- Prevent fraud and enhance security
- Comply with legal requirements
5. Information from Third Parties
We may receive data from:
- Analytics tools (e.g., Google Analytics)
- Advertising platforms (e.g., Facebook, Google Ads)
- Payment providers (e.g., Shopify Payments, PayPal)
- Public sources like social media (if you interact with our posts)
6. Sharing Your Information
We may share your information with:
- Third-party service providers (payment processors, shipping carriers, analytics services)
- Affiliates and logistics partners
- Authorities, when required by law or for fraud prevention
- In the case of a merger or acquisition
All service providers are required to handle your data securely and in accordance with this policy.
7. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Improve your shopping experience
- Remember your preferences
- Analyze site traffic and behavior
- Power advertising and remarketing
You can manage cookie preferences in your browser settings. See our Cookie Policy for full details.
8. Data Security
We implement several layers of security:
- SSL encryption across the Website
- PCI-compliant payment gateways (we do not store credit card info)
- Access restricted to authorized personnel only
While we take data security seriously, no method of transmission is 100% secure.
9. Data Retention
We keep your data only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
10. Your Rights
Depending on your jurisdiction (e.g., California or the EU), you may have the right to:
- Access or request a copy of your data
- Correct inaccurate information
- Request deletion (with exceptions for legal reasons)
- Restrict or object to processing
- Port your data to another service provider
To exercise any of these rights, email us at info@loadproheavy.com.
11. Children's Privacy
We do not knowingly collect data from individuals under the age of 13. If we become aware that a child under 13 has provided personal information, we will delete it.
12. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers and service providers are located.
13. External Links
Our Website may contain links to other sites we don’t control. We are not responsible for the privacy practices or content of those third-party sites.
14. Changes to This Privacy Policy
We may update this policy from time to time. If we make significant changes, we will update the “Effective Date” and notify users as appropriate.
15. Contact Us
If you have any questions about this policy, please contact us:
LoadPro Heavy Equipment
4351 Latham Street, Riverside, CA 92501
Email: info@loadproheavy.com
Phone: 951-470-3987