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Free Shipping On All Orders - US Wide
Free Shipping On All Orders - US Wide

Shipping Policy

Shipping Policy

Effective Date: 04/01/2025

 

 

1. Introduction

At LoadPro Heavy Equipment ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://www.loadproheavy.com/.

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates. Currently serving U.S. customers only due to the size and shipping requirements of our equipment

 

 

3. Shipping Costs

  • Domestic Shipping (United States):

    • Shipping Cost Calculation:
       Shipping costs vary based on item size, weight, destination, and freight carrier rates. All shipping charges are calculated at checkout or provided via quote prior to fulfillment.

    • Note: We do not offer flat-rate or free shipping at this time due to the nature of our products.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are typically processed within 2–5 business days. Some items may require additional lead time depending on supplier inventory and logistics.

  • Order Cut-Off Time:

    • Orders placed before 5:00 PM EST will begin processing the same day.



  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Most orders arrive within 7–14 business days after processing. Delivery time may vary based on location, carrier availability, and the nature of the item (e.g., size, weight, or special handling requirements).

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, supply chain, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We use a combination of freight carriers and standard parcel services, depending on the size and weight of the item. Larger items (e.g., palletized equipment) are shipped via freight services, and may require delivery appointments and curbside drop-off.

    • Please ensure someone is available to receive and inspect freight shipments upon arrival.


  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 


7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit info@loadproheavy.com /track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at info@loadproheavy.com or 951-470-3987

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance


8.2 Damaged Packages

For freight shipments, please inspect the delivery before signing the delivery receipt. If visible damage is present, note it on the receipt and contact us immediately..

  • Reporting Damage:

    • If your package arrives damaged:

      • Take photos of the damaged packaging and items.

      • Contact us within 7 days at info@loadproheavy.com .

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Contact us within 7 days of receiving your package.

      • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Returns:

    • Due to the nature of our products, returns are generally not accepted unless the item is defective or not as described.

    • Please contact us within 7 days of delivery if there is an issue with your order..


  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are typically processed within 7–10 business days of receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address:

      • We will contact you to arrange reshipment.

      • Additional shipping charges may apply.

 

 

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: info@loadproheavy.com 

  • Customer Service Phone: 951-470-3987

  • Company Address:

    • LoadPro Heavy Equipment

    • 4351 Latham Street 

    • Riverside, CA, 92501

    • United States

Our customer service team is available, Monday to Friday, 9 AM to 5 PM PST.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with LoadPro Heavy Equipment!

We appreciate your business and are committed to providing you with exceptional service.

 

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